Refund Policy

EU consumers have a 14-day right of withdrawal under Directive 2011/83/EU. Because credits are digital content delivered immediately on payment, you waive this right by completing the checkout, in accordance with Art. 16(m) of the Directive. You will be asked to explicitly confirm this waiver during checkout.

We issue a full refund (minus payment-processor fees we cannot reclaim) when:

• A technical failure on our side prevented credits from being delivered after a successful payment.
• A duplicate charge was made for the same intended purchase.
• Your account was suspended by us for reasons unrelated to a policy violation, before you used any of the purchased credits.

For any unused credits, we may issue a refund within 30 days of purchase if you can demonstrate one of:

• The service didn’t meet the documented behaviour and we could not fix it within a reasonable time.
• You are closing your account permanently.

Partial refunds are calculated at the per-credit price of the pack you purchased. Used credits are non-refundable.

Crypto payments are settled in the currency you selected at checkout. We do not refund the difference between the spot rate at time of payment and time of refund. If a refund is approved, we will return the EUR-equivalent value in the same coin, or, at your option, in EUR via SEPA bank transfer (you cover the bank fees).

Email billing@squarebreach.com with your account email and the payment id. We respond within 5 business days. Refunds typically arrive within 5–10 business days after approval, depending on your bank or wallet.

If you initiate a chargeback through your card issuer without contacting us first, your account will be locked pending resolution and any outstanding credits will be revoked. We’d much rather sort it out directly — please reach out to billing@squarebreach.com before opening a dispute.